HEALTH EMERGENCY COVID-19

We thank you for the loving news that many of you send us.

We can't wait for summer to come and this particular moment to end soon. We are confident that with rigorous precautionary measures, everything will soon return to normal. We also recommend that you respect the strict rules that apply to limit the spread of the virus. If we all act responsibly together with rigorous precautions, we will all be able to overcome this situation as soon as possible.

Because of Covid-19, the way of working, living, shopping and traveling has changed.

If you have already booked a stay at our facility or are thinking about it, here, you can find the answers to your questions.

We are ready to welcome you with all the necessary precautions: extraordinary sanitization, cleaning and sanitation measures to guarantee maximum safety for all in full compliance with the directives of the health authorities.
Bibione beach has always guaranteed plenty of space and a large distance between umbrellas.
First aid stations, hospital and health services available in the city guarantee maximum health protection for our guests

Can I cancel the reservation?

The options we offer you are:
1. Postpone your stay without additional charges
2. Cancel your reservation and receive a VOUCHER equal to the amount of the deposit paid

Please wait before canceling your booking. We are optimistic, we believe that the situation will improve and we would like to have you as a guest!

Until when can I cancel my reservation without losing the deposit?

You can cancel your reservation up to 7 days before your arrival in case of: Standard booking.
Below you can find our cancellation policy.

Cancellation policy for a refundable rate: in case of any type of problem, the period of stay can be changed without any penalty, provided that the cancellation is received before seven days from the date of arrival. The hotel will retain 50% of the deposit when the cancellation has been made and received between 7 and 4 days before arrival. 100% of the deposit value will be cashed when the cancellation has been sent and received between 3 days before arrival and the same day of arrival.
For cancellations you will receive a voucher of the total amount already paid , valid for a reservation to be made in the current year or in the following year.
These conditions do not apply to special offers and non-refundable offers.
The reservation will be confirmed only upon receipt of our confirmation email.

If instead you have booked a Non Refundable offer, the following policy applies:

NON REFUNDABLE RATE.
The full amount of the stay is required by bank transfer or charged to your credit card, directly at the time of booking. The offer does not include a refund in case of cancellation or no show.

What is the voucher and how does it work?
In accordance with the provisions of article 88 of decree-law no. 18 of 2020 and article 28 of decree-law no. 9 of 2020, in case of cancellation of the reservation, the deposit will not be lost, but converted into a voucher of the same value that can be used until 26.09.2021.
With the voucher you can postpone holidays this year or plan those for next year (by 09/26/2021).
The voucher can be transferred, so if you cannot come to Bibione even next year, your friends or relatives can use it .

For further information and information regarding your holiday in Bibione, contact us at one of the following two e-mails: info@hotel-montecarlo.com or info@hotelvictoria.biz.

We are glad to be at your disposal

Yours sincerely,

Hotel Montecarlo and Hotel Victoria in Bibione